Consignment Shop Policies
General Overview
Our shop specializes in gently loved, pre-owned items offered through consignment. By making a purchase, the buyer acknowledges and agrees to all policies outlined below. Online Consignment
Owner: CHÉ TOLENTINO
HOW TO PURCHASE DETAILS:
Currently im testing out a different way to arrange purchasing, shipping, pop up shops. With previous trials we ran into some bumps so lets try a new way
items that can be shipped
Local Pickup Policy :
AFTER PURCHASE CUSTOMER MUST EMAIL TO ARRANGE PICK UP ON EITHER A TUESDAY or FRIDAY MORNING
storage facility pick up is located in white marsh Maryland and specific address details are provided in email
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Pickup must be scheduled in advance via email.
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Buyers must bring appropriate help and equipment to load large or heavy items.
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Items not picked up within the agreed-upon timeframe may be considered abandoned, and the sale will be forfeited without refund.
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If pick up day is missed and refund need to be arrange customer understands it will be less the amount to account for transaction fees charged to the seller.
Shipping Policy
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Fragile items will not be shipped under any circumstances.
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Items weighing over 30 pounds are pickup only.
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Eligible non-fragile items may be shipped at the buyer’s expense.
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Shipping costs are non-refundable once an item has shipped.
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The shop is not responsible for lost, delayed, or damaged shipments once the item has been handed over to the carrier.
Delivery Policy
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Local delivery may be available for customers within close proximity to Baltimore.
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Delivery is arranged through a third-party or independent local delivery service.
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Delivery fees are the responsibility of the buyer and must be paid separately.
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Delivery times are not guaranteed and depend on the delivery provider’s availability.
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The shop is not responsible for damages, delays, or issues caused by third-party delivery services.
Item Condition & Disclosure
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All items are pre-owned and sold in AS IS condition.
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Items may show signs of normal wear consistent with prior use.
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We make every effort to accurately describe and photograph items, including any visible flaws or imperfections.
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Due to the nature of consignment inventory, items may vary in condition, age, and availability.
Final Sale Policy
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ALL SALES ARE FINAL.
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No returns, refunds, or exchanges will be accepted under any circumstances, including but not limited to:
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Change of mind
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Fit, size, or color issues
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Minor wear or imperfections
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Please review all item details carefully and ask questions before purchasing. If for any reason a refund has to be made, the refund amount will be less the transaction amount charged as a fee.
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In certain circumstances where a refund is required: such as failure to arrange pickup or other customer-related issues, the refund amount will be reduced by 18% to cover merchant processing fees charged to us.
Pricing & Availability
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Prices are firm unless otherwise stated.
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Inventory is limited and may sell quickly.
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Items are sold on a first-come, first-served basis.
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Items are not considered sold until payment is received in full.
Communication Policy
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All communication, including questions, pickup scheduling, and delivery coordination, will be handled via email only.
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Please allow a reasonable response time during business hours.
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It is the buyer’s responsibility to provide a valid and monitored email address.
Liability Disclaimer
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Once an item leaves the shop (via pickup or delivery), the shop is no longer responsible for the item.
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The shop is not liable for injuries, damages, or losses related to the handling, transportation, or use of purchased items.
Policy Changes
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Policies are subject to change at any time without prior notice.
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The policies in effect at the time of purchase will apply to that transaction.